Ritinha Store Account
What is the Ritinha Store account?
Your Ritinha Store account allows to keep track of the orders you have made, discounts, your wishlist, etc.
It is how you can check the current status of your account.
It also allows you to modify your personal data when and how many times you like as long as you modify them successfully, modify them from your account.
How can I create an account or register myself?
If you are not a Ritinha Store customer yet, or if you are but have never order via our site: click on "Login" which you can find on top right corner of the screen.
Fill out the form with a valid email address. If you experience any issue, please contact out customer support line.
What payment methods does Ritinha Store accept?
We accept the following methods of payment: Visa, MasterCard, Multibanco (Portugal only), MBWay, PayPal and gift cards.
Choose your payment method when completing your order:
- Payment with Visa / MasterCard: pay for your order using your card. Choose this form of payment on the "Payment" page. Type your card number, expiration date, and its security code. Afterwards click on "confirm my order" and within seconds, you will receive the confirmation that your payment was successfully made
- Payment via Multibanco: Pay your order with Multibanco. After confirming your order, you will receive shortly thereafter an SMS and / or email with the payment information. Said information will consist of entity, reference, and amount. The payment can be carried out via a Multibanco ATM or online banking.
- Payment via paypal: pay your order via PayPal. One of the most widely used payment methods for online purchases. For more information please consult https://www.paypal.com/pt
- Payment with Ritinha Gift Card: Pay your order using a Git Card that covers the your order's total amount.
Choose withever payment method suits you. All methods have been tailored for a specific type of client.
Why is my credit card being refused?
Your credit card may be refused due to the following reasons:
- Your card might be expired. Please check its expiration date.
- You have surpassed your card's ceiling. Please check with your bank if your card did not exceed your card's limit amount.
- You have type the information on the card incorrectly. Please check that you have filled all required fields correctly.
May I obtain an invoiced address to my company?
Yes. All you need to do is check the "company" on your profile, and fill out the required fiscal information.
Is online payment safe?
Yes, the data being transmitted online is SSL encrypted. For credit or debit card payments you are required to insert your CVV (Card Verification Value), a code written on the card which acts as a security measure when paying for online purchases. Both Visa and MasterCard have a new security standard: PCI (Payment Card Industry) which protects the user0s card information on web applications. This way, you are twice as protected against online fraud. Using this payment method, you will be forwarded to a secure website,
Products and availability
Where can I find information regarding the items?
Click on the item you would like more information about, and you will see to the right side of picture the description of the item in question. You will also be able to zoom in, and visualize the item in more detail.
How do I know if the item I wish to purchase is available?
When you place on item on your shopping cart, you will be shown the colors and sizes available.
What does Ritinha Store offer me?
Ritinha Store offers you a wide selection of feminine clothing. Our objective is to present you the latest fashion and trends, on confort of your own home, just one click away. We assure you we are here to stay.
How can I make an order?
Choose the items you wish to buy, its color and size and add them to your shopping cart. Once you have selected the items you wish to purchase, click on "complete order". Afterwards you only need to follow the indicated steps.
Where can I receive my order?
You will receive your order at the address you have specified (home, work, pickup point ou on our retail store).
How is the order processed at our retail store?
Once you order has arrived, we will send you a text message (SMS). You can pick it up within fifteen days.
- How do PREDICT and PICKUP shipments work via Chronopost?
How long will it take for me to receive my order?
Shipping is a priority to us. You should receive your order within one to two business days (expect territories outside of mainland Portugal).
For items that await restocking, the estimated delivery time is written on its description. Items that are no longer available will not be sent.
How can I check my order status?
Once you have complete you order online successfully, we will send you and a confirmation email with its respective tracking number. You can follow its progress by clicking on "My account" > "Order status".
What are my order's shipping costs?
Your order's shipping costs varies according to its total weight. Shipping is free for orders that equal or surpass €65.
How can I receive my shipment?
On Pickup Points (faster, cheaper, available seven days per week)
Select the nearest Pickup Point. We have more than points at your disposal, with many of them available throughout most of the day as they are located within shopping centers.
— Prior to confirming your order: When selecting a shipping method, select "Point Pickup" (faster, cheaper, and available seven days per week) and afterwards insert the requested information. You will be given a tracking number and also updates on your order's current location (PREDICT). The Pickup Point you have chosen can me modified via SMS only prior to your order's arrival.
Upon arrival: once your order is at the pickup point, you will receive an SMS and an email letting you know that your package is ready for pickup (keep you contact information up to date). If you have not provided your mobile number nor email, you will receive a notification letter at your home. You can pickup your package with your ID card, and you have ten days to retrieve it.
— At home with CTT
Your order will be delivered to the address we have on our database. If you are not at the provided address during delivery, you will receive a notification letter on your mail to retrieve your package in the CTT shop that covers your area within the following ten days.
Can I change the delivery address once I have confirmed my order?
Yes, once you have completed your order, you will receive an SMS from Chronopost where you are can modify your address and delivery time.
How do I track my order?
With Chronopost you can easily track your order with PREDICT.
Please find out more on: https://www.youtube.com/watch?v=McIhq981PmY
I did not receive my order. What should I do?
If you have not received your order, please contact us via phone or email.
How to order through Ritinha Store:
- Visualize the item(s) that you are interested in. Click on the item to zoom the image and display its description: rear view, layout, available sizes, reference number and price.
- Select the item and add it to your shopping cart. Afterwards you can select to continue shopping, or complete your order.
- If you wish to complete your order, you will be given the option to register with us.
- Select how you would like to receive the item.
- Select a payment method.
- Confirm your order.
- You will receive an email confirming your order shortly thereafter.
Does Ritinha Store deliver abroad?
Ritinha Store delivers worldwide (countries outside of the EU included). Our distribution partners, market leaders and having vast experience, are Chronopost and CTT (Portuguese Postal Services).
In how many languages is the site available?
The navigation languages available on Ritinhastore.com are: Portuguese, English, Spanish and French,
Are retail and online prices the same?
Online prices always match retail prices in Portugal. Abroad, prices are subject to change and might differ from those on our store.
Will out-of-stock items become available?
If an article is out of stock, we will do our best to have it available as soon as possible. If no stock can be attained for a given item, it will be removed from Ritinhastore.com.
Am I ordering the same item shown in the photos?
Yes, all listed articles correspond to the actual item being advertised and will be sent to the destination specified by the customer. We take special care in not tampering with the items' pictures to ensure the actual product matches with what is advertised.
Can I cancel my Ritinha Store subscription?
You may cancel your subscription on the "Newsletter" section.
Can I recover my password?
Yes, if you have forgotten your password, you can recover it on the “Login” section on the top-right corner.
Just fill out your information correctly and you will receive an email to reset your password.
How can I confirm my order was completed correctly?
When an order has been processed sucessfully you will receive a confirmation email on your registered email. It might take a few moments for it to arrive. If even after a while has passed and you have not received your confirmation, please contact our customer support line.
Do I get updates on my order status?
Yes, you can check your order status in real time. Just go to "My account" on top-right corner of the screen, and press on "My orders".
Can I remove an article from my order?
Yes, you can add or remove any item prior to completing your order.
Can I cancel my order?
Yes, you can cancel your order, as long as it current status allows it.
What should I do if I receive a defective article?
Ritinhastore only sells items that have passed our stringent quality control. However, if you do receive a defective article, please contact out customer support line.
What should I do if I receive an article that I did not order?
If you receive an article that you did not order, please contact our customer support line.
Can I make purchases with a promotional card?
After selecting the option "complete order" in the Shopping Cart, you will see on Overview 1 the "Promotional Card" option, where you should it.
My promotional code does not work: What should I do?
- Check that your promotional code is still valid.
- Check if the articles you have selected are within the promotional offer.
- If the promotional codes are not comulative, and you have more than one, you may only use one per order.